PLAYER SUPPORT
How can we help?
Stuck on a purchase, a puzzle or something unexpected? Find a quick answer below, or get in touch.
GET IN TOUCH
Let’s work it out.
Send a message with a few details so we can understand the issue.
baohuynhc@gmail.comHelpful details to include
- Your iPhone or iPad model and iOS version.
- The Fruit Formula app version.
- The level number or steps that led to the problem.
- A screenshot, if it helps explain what happened.
For a purchase issue, include the product name and transaction reference. Keep passwords and payment-card details private.
Your message is used to help with your request. See our Privacy Policy for details.
Common questions.
How do I restore Remove Ads?
Open the in-game Shop and tap Restore Purchases. Make sure you are signed in to the same Apple Account used for the original purchase and have an internet connection.
This restores the eligible ad-removal upgrade. See Apple’s purchase-restoration guidance if it still does not appear.
Can I restore a hint pack?
Hint packs are consumable items. Apple does not restore consumables in the same way as a permanent upgrade. If a new purchase was charged but the hints never arrived, contact us with the product name and transaction reference before purchasing again.
Why can I still watch an ad after removing ads?
Remove Ads turns off interstitial ads between levels. Rewarded video ads are separate and remain available when you choose to watch one for a reward.
Where is my progress saved?
Your campaign, hint balance and settings are saved on your device. Fruit Formula does not provide account-based progress sync between devices.
Deleting the app can remove local progress. If something seems wrong, contact support before reinstalling so you can avoid losing your saved game.
How do I change sound or haptics?
Open Settings from the game’s home screen. Use Audio to toggle sound and Haptics to toggle vibration feedback. Haptic feedback also depends on your device’s capabilities.
What if a rewarded ad will not load?
Check your internet connection and try again later. Ad availability depends on the ad provider and may vary. If an ad completed but the reward did not appear, tell us what happened and when.
How can I request a refund?
Apple handles billing and refund requests for App Store purchases. Follow Apple’s refund instructions to check your options. Refund eligibility is determined by Apple.
How do I report a puzzle or game bug?
Email us with the level number, the equation or screen you saw, what you expected, and what actually happened. Your app version and device model help us reproduce the issue.
Features can vary by app version. The next update is identified separately on the game’s home page.